Alta Resources Solves a Site’s Background-Noise Problem and Takes Sanas to Its Clients
From a Noisy Site to a Client-Facing Advantage
Alta Resources supports customer-care operations for about 50 clients across global sites and client-owned phone environments. When background noise became a persistent problem at its Belize site, Alta proved Sanas noise cancellation on the floor, chose Sanas as its background-noise solution, and now uses its own deployment to show clients what Sanas can do.
The Challenge
At one location in Belize, the building’s acoustic design created persistent background noise on calls. Alta wanted to fix the audio experience without tying itself to a single platform: its own estate had moved to NICE CXone, but many of its clients run their own telephony. Alta needed a solution that would:
- Remove background noise in a real, difficult acoustic environment
- Work across NICE CXone and client-owned platforms
- Be simple enough for Alta’s own IT team to run
- Give Alta something new to offer its clients
The Approach
In May 2025, Alta tested Sanas noise cancellation with about seven users across two teams in Belize. Its IT Infrastructure Director led the evaluation with desktop support and the voice-platform owners:
- Recordings were compared before and during the test, in the site’s real acoustic conditions
- Operations and IT evaluated the result together
- Fit was validated across NICE CXone and Talkdesk
“We proved noise cancellation in a site with a real acoustic problem, and it worked so well that we wanted Sanas as our background-noise solution.”IT Infrastructure Director, Alta Resources
The Rollout
Alta moved from testing to a broader Belize rollout and built a working operating model around the platform. One steady-state deployment for a consumer-goods client runs at about 65 to 70 licenses across the full team, with consistent usage month to month.
“The solution has been really good for us, and the consoles have been straightforward to manage and navigate.”IT Infrastructure Director, Alta Resources
The Results
- Background noise at the Belize site solved, with Sanas chosen as Alta’s background-noise solution
- One approach that works across NICE CXone and client-owned telephony
- A steady deployment of about 65 to 70 licenses with consistent month-to-month usage
- Alta’s own IT team now handles most day-to-day administration
“My team can do most of the work themselves now that we are into the solution, with support available for the back end when we need it.”IT Infrastructure Director, Alta Resources
Client Impact
Alta now uses its own deployment as a live example for clients, demonstrating the technology and bringing Sanas into client conversations and new proposals.
“Our clients are seeing value in Sanas, and we are advocating for the solution with existing clients and in RFPs.”Corporate Finance Manager, Alta Resources
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